Terms of Service
Last Updated: November 2025
Welcome to The Slow Dream ("we," "us," or "our"). By using our website, purchasing our handmade ceramics, or engaging with any of our services, you agree to the following Terms of Service. These terms aim to protect both you as a customer and us as a small business. Please read them carefully.
1. Acceptance of Terms
By accessing our website or purchasing from us, you acknowledge that you have read and agree to be bound by these Terms of Service as well as our Privacy Policy. If you do not agree, please discontinue use of the site and services.
2. Handmade Product Disclaimer
All of our ceramics are handmade. Variations in size, form, glaze, colour, and finish are normal and expected. These are not considered defects.
We reserve the right to update product descriptions, photos, and pricing at any time without notice.
3. Orders & Payment
* All prices are listed in GBP.
* Prices may change at any time.
* An order is considered accepted only once payment is successfully processed.
* We may refuse or cancel any order if there is an issue with availability, payment, or suspected misuse.
If we cancel your order, you will receive a full refund to your original payment method.
4. Shipping & Delivery
* Shipping rates and delivery estimates are calculated at checkout.
* Delivery times are estimates only and may vary due to factors outside our control.
* Once an order is handed to the carrier, we are not responsible for delays, lost packages, or damage in transit.
* If your order arrives damaged, please contact us within 2 working days with photos so we can assist.
5. Returns, Exchanges & Refunds
Our ceramics are handmade in small batches, and for this reason we do not accept returns unless the item arrives damaged.
6. Product Availability
Because our work is handmade, quantities may be limited. We cannot guarantee availability of any item, even if it appears in stock.
We may discontinue or modify products at any time.
7. Intellectual Property
All images, product designs, branding, and written content on our website are owned by The Slow Dream. You may not reproduce or use any materials without written permission.
8. Website Use & Prohibited Activities
You agree not to:
* Use the site for unlawful purposes.
* Attempt to breach site security or disrupt functionality.
* Copy, resell, or exploit the website or any part of the service.
* Upload viruses, malware, or harmful content.
Any misuse of the website may result in termination of access.
9. Accuracy of Information
We make every effort to ensure our product descriptions, photos, and information are accurate. However, errors may occur. We reserve the right to correct any inaccuracies without prior notice.
10. Third-Party Services
Our website may link to third-party services (such as payment processors or shipping providers). We are not responsible for the practices, content, or policies of third-party websites.
11. Disclaimer of Warranties
All products are provided “as is” without warranties of any kind, express or implied. We do not guarantee that the website will be uninterrupted, error-free, or secure.
12. Limitation of Liability
To the fullest extent permitted by law, The Slow Dream will not be liable for any indirect, incidental, consequential, or special damages related to your use of the website or products. Our total liability for any claim shall not exceed the amount paid for the product involved.
13. Indemnification
You agree to indemnify and hold us harmless from any claims or demands arising from your misuse of the website or violation of these Terms.
14. Governing Law
These Terms are governed by the laws of United Kingdom and any disputes shall be handled in the courts of that jurisdiction.
15. Changes to These Terms
We may update these Terms of Service at any time. Changes take effect immediately upon posting. Your continued use of the website constitutes acceptance of the updated terms.
16. Contact Information
If you have questions about these Terms of Service, please contact us at: megs@megangilbride.co.uk